"Billing policy"

Wellbeing Medical Centre generally charges for all consultations; however, to enhance patient convenience and reduce financial burden, we offer bulk billing for consultations of 10 minutes or less (including telehealth), if only one issue is addressed.

Notice of Policy Amendment: Returning After One Year - Updated Patient Classification and Fee

"We would like to inform you of a recent adjustment to our policy. If, within a period exceeding one year, you have not personally visited the medical center, upon your return, you will be treated as a new patient. Additionally, a $58 registration fee will be applicable for durations surpassing one year. We appreciate your understanding and cooperation with these changes."

 

"Appointments"

All consultations require an appointment.

If you require an emergency appointment give us call, please discuss your situation with our receptionists, we will do our best to fit you in with your usual doctor.

A standard consultation usually lasts 10-15 minutes, this allows time for the doctor to complete what is required prior to calling in their next patient. We rely on you to help ensure the doctor keeps to schedule.

If you have more than one issue, or a complex medical problem that requires a LONGER APPOINTMENT, please let reception know at time of booking. Examples of appointments that require a longer consultation are; more than one issue, skin checks, skin excisions, travel, pregnancy care, complex medical problems, driver’s medicals, mental health/stress, complete well women’s and men’s health checks and Workcover or other insurance matters.

Please note that skin checks, driver’s licence medicals and travel consultations require their own appointments, we cannot provide the information and care you deserve when these are booked as a single appointment with other issues.

Please note that procedures will only be completed if a consultation has occurred with the treating doctor. No procedure including implant of uterine or arm long-acting hormonal contraception or skin excisions will be booked without prior consultation with the treating doctor.

"New patient policy"

We cordially invite you to arrive approximately 10 minutes prior to your scheduled appointment time for your initial visit. This will afford you ample opportunity to complete the necessary new patient documentation in a relaxed manner. Please ensure you bring your Medicare card and any relevant concession cards to facilitate this process.

"Important Notice: Eligibility Criteria for Bulk Billing and Telehealth Services"

"Please take note: If you have a concession card or are under 16 years old, you are automatically eligible for Bulk Billing at our clinic. This benefit applies to our services, both in-clinic and telehealth, ensuring accessible healthcare for those who qualify. We are dedicated to providing excellent care and appreciate your attention to our billing policies.

Furthermore, patients who have not attended an in-person visit to our clinic within the past year are NOT eligible for Medicare benefits associated with Telehealth services. We emphasize the importance of regular in-person visits to maintain the quality and continuity of healthcare.

Thank you for choosing our clinic, and we look forward to serving you with the utmost care."

 

"Initial Consultation Fee for New Patients"

We respectfully inform all new patients that there will be a charge of $58 for your First Visit. This fee is important for us to maintain the highest quality of care from the start of your treatment with us.

"Exemption for Newborn Babies"

We are pleased to extend a special exemption for newborn babies. The initial registration fee will be waived for your newborn's first appointment, as part of our dedication to supporting families during this joyous yet challenging time.

 We appreciate your understanding and look forward to offering you exceptional healthcare services. Your choice to entrust us with your care is highly valued, and we are eager to demonstrate our commitment to your health and wellbeing.

 

STANDARD CONSULTATION (10 min)

• Expired referral renewal
• Repeat prescription of regular medication
• BP check without planning treatment

• Earache
• Simple results follow up
• Breast Check
• Urine Infection
• Sore throat/Cough/Cold
• Pill script
• BP check with discussion of treatment
• Infant Immunization
• Adult Vaccine
• New Referral

 

LONG APPOINTMENTS (20 MIN)

• First appointment of a new patient
• Newborn baby check
• Postnatal check for mother
• Cervical screening test
• Full body skin check
• Mental health plans (New plan only)
• Workcover
• Menopause counselling
• Travel Advice
• Contraceptive Advice
• Depression/Anxiety/ Mental Health Assessment
• Pregnancy Planning
• Antenatal check-ups

 

IF YOUR PROBLEM IS ONE OF THE FOLLOWING, PLEASE BOOK A LONG APPOINTMENT.

 

• Tiredness
• Dizziness
• Vertigo
• Losing weight
• Chest pain
• Abdominal pain
• Abnormal vaginal bleeding
• Back pain

 

Fees are displayed in the waiting area

We always try to keep our fees affordable.
Any concern related to the payment can be discussed with our receptionist at the booking prior to the consultation.

 

Please note, the following services will be Bulk-Billed for all eligible patients

• GP Management Plans (and reviews)
• Team Care Arrangements (and reviews)
• Medicare funded health assessments
• Mental Health Treatment Plans and reviews
• Antenatal(during pregnancy) visit 

 

We have setup the EFTPOS capability to ensure patients are able to claim their Medicare rebate at the time of paying their consultation Fees, so the relevant Medicare rebate(s) are deposited back into the patient’s bank account on the spot.

Some medicals and visits are not all covered by Medicare, e.g., CTP, Commercial driver health assessment, long consultation, cervical screening etc. If you have any queries, please ask reception when making the appointment. Payment is required for additional services at the time of consultation, EFTPOS facilities are available at all our practices.

 

BILLING SCHEDULE

Effective: 1st November 2024

This schedule includes in person and telehealth consultations

 

Appointment Type (WEEKDAY)                (With Medicare Card Holders)

                                                                                         

Standard Consultation (under 10 mins)                       Bulk-billing                          

Gap Payment( 10-20 minutes)                                             $26.15                                         

Long Consultation (20-30 minutes)                                    $58.00                                                                                       

Cervical Screening (Medicare Holders)                             $38.25                                       

Gap Charge Same-day Urgent Booking                             $39.00 

 

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Wellbeing Medical Centre offers both bulk and mixed billing. Weekday standard appointments are free for Medicare card holders, but charges apply on weekends and after 6pm.

Appointment Type (SATURDAY)               (With Medicare Card Holders)

                                                                                         

Standard Consultation (10-20 minutes)                            $39.00                                                                  

Long Consultation (20-30 minutes)                                    $58.00                                                                                       

Cervical Screening (Medicare Holders)                             $38.25                                       

Gap Charge Same-day Urgent Booking                             $39.00 

 

 

 

Also, we work with Health Cover Insurance companies Medibank, Bupa, HBF, HCF & NIB. This allows the oversea student to pay the GAP fee only.

 

With No Medicare Card Holders, Has Private Health Insurance Holders & Oversea Student:

 

Appointment Type                         (With No Medicare Card Holders)

Standard consultation                                               $82.90

Long consultation                                                      $140.90

Cervical Screening                                                      $38.25

 

Gap Charge Same-day Urgent Booking                  $39.00