Wellbeing Medical Centre

Medical Centre in Acacia Ridge, QLD

Working Hours

  • Monday - Friday 9 am - 5 pm
  • Saturday Closed
  • Sunday Closed

Doctor's Appointment

Appointments can be made online with our GP

Contact Us

Call us at 07 3521 8535
or 0412 429 933

Welcome to

Wellbeing Medical Centre

Our mission Is helping people live a healthier, happier and longer life.

We aim to offer proactive programs and screening program to promote Wellbeing of our Patients. Watch This Space!

What we do

Our Medical Services

Children’s Health

Women’s Health

Flu Vaccinations

Chronic Disease

Care Plans

Allergy

Diabetes

Cold & Flu

Skin Healthcare

Mental Health

General Practice Care

Pre-employment Medical

Dr. Sea J. Eum

MBBS FRACGP Dip. of Child Health

Special Interests
Womens Health, Family Medicine, Childrens Health, Skin Checks, Complete General Practice Care, Antenatal Shared Care, Chronic Disease Management

Procedures
Cervical Screening, Childhood Immunisation, Implanon Insertion and Removal, Pregnancy Tests, Skin Excisions, Iron Infusions, QFever Vaccinations

Education

  • Bachelor Of Medicine Bachelor of Surgery (MBBS)
  • Fellowship of the Royal Australian College of General Practitioners (FRACGP)

About our centre

Wellbeing Medical Centre

Wellbeing Medical Centre has an enduring commitment to the best patient care and the resources to consistently deliver. Because we provide our doctors and patients with the best services and equipment available, our practices provide the highest possible standard of care.

The company aspires to grow on its current strong community standing and be recognised and respected as a leader in the industry for best practice. Our practices are committed to providing the best possible diagnosis, treatment and availability at all times, to all patients.
Our mission Is helping people live a healthier, happier and longer life. We aim to offer proactive programs and screening program to promote Wellbeing of our Patients.

All of our doctors and staff participate in regular continuing education to remain current with the latest medical knowledge and treatments. Our practice has a commitment to whole patient care and the doctors are assisted by highly trained staff.

Quality of Care and Service – Uncompromised

All our doctors are committed to providing whole patient health care. They are constantly keeping up with the latest advances in medical knowledge, helping them make highly informed decisions about your health.

Friendly and Satisfying Teamwork Environment

Patients are welcomed and valued at every step of their experience with the practice. The doctors, management and staff in all practices are a close-knit team and work together to meet the needs and requirements of all patients.

Efficient Business System and Practices

Our business model is one that is constantly striving to set new standards and is based on best business principles and research. Our focus is on being one step ahead and to be market leaders in technology, systems and communication systems that support and enhance outcomes for patients, doctors and staff.

All Doctors have a broad range of skills and interests and we are pleased to offer the
following services at our medical centres:

  • Minor Surgical Procedures
  • Immunisations
  • Children’s Health
  • Women’s Health
  • Skin Checks
  • Diabetic Health Clinic
  • Antenatal Care
  • ECG and Spirometry
  • Pre-Employment, Legal, Insurance and Drivers’ Licence Medicals
  • Workcover
  • Health Care Assessments
  • Care Plans
  • General Practice Care
  • Cervical Screening
  • Implanon Insertion and Removal
  • Pregnancy Tests
  • Iron Infusions

Please phone (07 3521 8535 | 0412 429 933) or book online for an appointment (https://wellbeingacaciaridge.com.au/).

Whilst every effort will be made to accommodate your preferred time, emergencies will always be given priority. Longer consultation times are available, please ask our receptionists if you require a longer appointment.

Our clinic bulk bills for most standard consultations for current Medicare card holders. Please remember to bring your Medicare Card with you to each appointment as well as your Pension Concession card; Health Care cards.

Some medicals and visits are not all covered by Medicare, e.g., CTP, Commercial driver health assessment, cervical screening etc. If you have any queries, please ask reception when making the appointment. Payment is required for additional services at the time of consultation, EFTPOS facilities are available at all our practices.

 

BILLING SCHEDULE

Effective 1st July 2022

This schedule includes in person and phone consultations

 

            Appointment Type                   (Medicare card holders)                                                                                             

Standard Consultation (10-15 minutes)             Bulk billing                                                                                   

Long Consultation (20-30 minutes)              54.25(Gap Charge)                                                                                         

Cervical Screening (Medicare Holders)                 $29.00                                       

 Gap Charge Same-day Urgent Booking                $38.90                                                                                                      

 

Non Medicare card holders & Including Overseas Students

Standard consultation                                                $78.00

Long consultation                                                      $130.00

Cervical Screening                                                      $29.00

 

Gap Charge Same-day Urgent Booking                  $38.90                                                                                                             

 

Wheelchair access is available from the outside parking areas. Should you have any special needs, please discuss this with our staff.

Wheelchair access is available from the outside parking areas. Should you have any special needs, please discuss this with our staff.

Our practice is committed to preventative care. We may send you a reminder notice offering you preventative health services appropriate to your care. If you do not wish to be part of this system, please let our receptionist know.

If you have a problem or feedback, we would like to hear about it. Please feel free to talk to your receptionist. All suggestions or complaints will receive full consideration.

Send your complaints marked confidential to Practice Manager Wellbeing Medical Centre 17 Mitchell St Acacia Ridge, QLD, 4110 or welleing1first@gmail.com

Please find following contact details for the formal complaint body in Queensland.

Health Complaints

Office of the Health Ombudsman, Director, Business Innovation GPO Box 13281, George St Brisbane, QLD, 4003 Ph 133646 Email: info@oho.qld.gov.au

At Wellbeing Medical Centre, we value patient feedback and work together as a team to ensure we respond to feedback to improve our services. In July 2021, Wellbeing Medical Centre participated in Insync Patient Survey and below are the improvements that we brought up afterwards:

Waiting Times

  • All patients are informed of any expected wait times when they are checking in
  • If the wait is unusually long, we try to contact the patient to advise of this

On day appointments

  • At busy times, appointments are allocated as “on the day bookings” so that we are able to take walk in patients and emergencies

Team work

  • All Wellbeing Medical team members are informed about the results and work hard to adhere to our communication procedure

Our practice only sends SMS’ for recall purposes and appointment reminders. No personal details will be disclosed via SMS. Emails are only used for non-confidential correspondence, not for appointment requests or cancellations. For urgent matters, please call the practice.

Privacy Policy

Wellbeing Medical Privacy Policy

Current as of: 01 /07/2021

Introduction

This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.

Why and when your consent is necessary

When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.

Why do we collect, use, hold and share your personal information?

Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training).

What personal information do we collect?

The information we will collect about you includes your:

names, date of birth, addresses, contact details, medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors, Medicare number (where available) for identification and claiming purposes, healthcare identifiers and health fund details.

Dealing with us anonymously

You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.

How do we collect your personal information?

Our practice may collect your personal information in several different ways:

When you make your first appointment our practice staff will collect your personal and demographic information via your registration.

During the course of providing medical services, we may collect further personal information. Information can also be collected through electronic transfer of prescriptions (Etp), My Health Record, eg via Shared Health Summary, Event Summary. We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment or communicate with us using social media.

In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:

  • your guardian or responsible person
  • other involved healthcare providers, such as specialists, allied health professionals, hospital, community health services and pathology and diagnostic imaging services
  • your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary)

When, why and with whom do we share your personal information?

We sometimes share your personal information:

  • with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with APPs and this policy
  • with other healthcare providers
  • when it is required or authorised by law (eg court subpoenas)
  • when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety, or it is impractical to obtain the patient’s consent
  • to assist in locating a missing person
  • to establish, exercise or defend an equitable claim
  • for the purpose of confidential dispute resolution process
  • when there is a statutory requirement to share certain personal information (eg some disease require mandatory notification)
  • during the course of providing medical services, through eTP, My Health Record eg via Shared Health Summary)

Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.

We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.

Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.

How can you access and correct your personal information at our practice?

You have the right to request access to, and correction of, your personal information.

Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing by using our Practice request for records form and our practice will respond within 30 days. There will be fees charged for copies of medical records which will be discussed at the time of the request.

Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to the Practice Manager. Please call 07 5528 0037 for more details.

How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice?

We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure.

Please contact:

Practice Manager

Wellbeing Medical Centre

17 Mitchell St, Acacia Ridge, Qld 4110
Tel:  07 3521 8535
Fax: 07 3319 4669
Email: wellbeing1first@gmail.com

You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992

You can also contact the Ombudsman

Office of the Health Ombudsman

GPO Box 13281
Brisbane QLD 4003
Ph: 133 646
Email: complaints@oho.qld.gov.au

Wellbeing Medical Centre

Book Appointment

If you are experiencing flu-like symptoms such as fever, cough, sore throat, shortness of breath or
have travelled internationally or in contact with someone suspected of covid-19 contact reception at 07 3521 8535 or 0412 429 933 or book telehealth appointment.

Wellbeing Medical Centre

Book Appointment

If you are experiencing flu-like symptoms such as fever, cough, sore throat, shortness of breath or
have travelled internationally or in contact with someone suspected of covid-19 contact reception at 07 3521 8535 or 0412 429 933 or book telehealth appointment.

Get in touch

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