Wellbeing Medical Centre
Medical Centre in Acacia Ridge, QLD
Children’s Health
Immunisations
Women’s Health
Wellbeing Medical Centre has an enduring commitment to the best patient care and the resources to consistently deliver. Because we provide our doctors and patients with the best services and equipment available, our practices provide the highest possible standard of care.
The company aspires to grow on its current strong community standing and be recognised and respected as a leader in the industry for best practice. Our practices are committed to providing the best possible diagnosis, treatment and availability at all times, to all patients.
Our mission Is helping people live a healthier, happier and longer life. We aim to offer proactive programs and screening program to promote Wellbeing of our Patients.
All of our doctors and staff participate in regular continuing education to remain current with the latest medical knowledge and treatments. Our practice has a commitment to whole patient care and the doctors are assisted by highly trained staff.
Quality of Care and Service – Uncompromised
All our doctors are committed to providing whole patient health care. They are constantly keeping up with the latest advances in medical knowledge, helping them make highly informed decisions about your health.
Friendly and Satisfying Teamwork Environment
Patients are welcomed and valued at every step of their experience with the practice. The doctors, management and staff in all practices are a close-knit team and work together to meet the needs and requirements of all patients.
Efficient Business System and Practices
Our business model is one that is constantly striving to set new standards and is based on best business principles and research. Our focus is on being one step ahead and to be market leaders in technology, systems and communication systems that support and enhance outcomes for patients, doctors and staff.
All Doctors have a broad range of skills and interests and we are pleased to offer the
following services at our medical centres:
- Minor Surgical Procedures
- Immunisations
- Children’s Health
- Women’s Health
- Skin Checks
- Diabetic Health Clinic
- Antenatal Care
- ECG and Spirometry
- Pre-Employment, Legal, Insurance and Drivers’ Licence Medicals
- Workcover
- Health Care Assessments
- Care Plans
- General Practice Care
- Cervical Screening
- Implanon Insertion and Removal
- Pregnancy Tests
- Iron Infusions
Please phone (07 3521 8535 | 0412 429 933) or book online for an appointment (https://wellbeingacaciaridge.com.au/).
Whilst every effort will be made to accommodate your preferred time, emergencies will always be given priority. Longer consultation times are available, please ask our receptionists if you require a longer appointment.
Our clinic bulk bills for most standard consultations for current Medicare card holders. Please remember to bring your Medicare Card with you to each appointment as well as your Pension Concession card; Health Care cards.
Some medicals and visits are not all covered by Medicare, e.g., CTP, Commercial driver health assessment, cervical screening etc. If you have any queries, please ask reception when making the appointment. Payment is required for additional services at the time of consultation, EFTPOS facilities are available at all our practices.
BILLING SCHEDULE
Effective 1st July 2022
This schedule includes in person and phone consultations
Appointment Type (Medicare card holders)
Standard Consultation (10-15 minutes) Bulk billing
Long Consultation (20-30 minutes) 54.25(Gap Charge)
Cervical Screening (Medicare Holders) $29.00
Gap Charge Same-day Urgent Booking $38.90
Non Medicare card holders & Including Overseas Students
Standard consultation $78.00
Long consultation $130.00
Cervical Screening $29.00
Gap Charge Same-day Urgent Booking $38.90
Wheelchair access is available from the outside parking areas. Should you have any special needs, please discuss this with our staff.
Wheelchair access is available from the outside parking areas. Should you have any special needs, please discuss this with our staff.
Our practice is committed to preventative care. We may send you a reminder notice offering you preventative health services appropriate to your care. If you do not wish to be part of this system, please let our receptionist know.
If you have a problem or feedback, we would like to hear about it. Please feel free to talk to your receptionist. All suggestions or complaints will receive full consideration.
Send your complaints marked confidential to Practice Manager Wellbeing Medical Centre 17 Mitchell St Acacia Ridge, QLD, 4110 or welleing1first@gmail.com
Please find following contact details for the formal complaint body in Queensland.
Health Complaints
Office of the Health Ombudsman, Director, Business Innovation GPO Box 13281, George St Brisbane, QLD, 4003 Ph 133646 Email: info@oho.qld.gov.au
At Wellbeing Medical Centre, we value patient feedback and work together as a team to ensure we respond to feedback to improve our services. In July 2021, Wellbeing Medical Centre participated in Insync Patient Survey and below are the improvements that we brought up afterwards:
Waiting Times
- All patients are informed of any expected wait times when they are checking in
- If the wait is unusually long, we try to contact the patient to advise of this
On day appointments
- At busy times, appointments are allocated as “on the day bookings” so that we are able to take walk in patients and emergencies
Team work
- All Wellbeing Medical team members are informed about the results and work hard to adhere to our communication procedure
Our practice only sends SMS’ for recall purposes and appointment reminders. No personal details will be disclosed via SMS. Emails are only used for non-confidential correspondence, not for appointment requests or cancellations. For urgent matters, please call the practice.
